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FAQ

FAQ

 

Q: What’s your minimum order quantity?

A: As factory, we offer WHOLESALE PRICE for LARGE QUANTITY ORDER based on ONE FULL container. And for those retailers and graveyard owners, we are able to accept SMALL QUANTITY. But considering the heavy Shipping Cost, Terminal Handling Charge in destination port, and Import Duty, so our advice is that no less than 5 sets HEADSTONE for one model, 3 colors in one full container in COUNTERTOP, 3 colors in one full container in QUARTZ. As for other items, we look forward to your enquiry then we can have a further discussion.

Q: How can I know the production time and status?

A: After receiving prepayment, we will IMMEDIATELY make arrangement for your order production, then send you GENERAL PRODUCTION SCHEDULE so you can know the entire flows and arrange other works. ALSO, when we finish one step and before entering next step, we could TAKE PHOTOS and UPDATE you the NEWEST STATUS to ensure everything is going well as planned. Even after the vessel sailed, we will also continue following until the goods are sent to you safely.

Q: What’s your strength?

A: Unlike some other factories, we won’t tell you our price is lowest in the market and our core competency is the price. OUR STRENGTH IS THE CARVING SKILL. From 1993 we began to processing tombstone, all of our carving workers have more than 10 years experience in stone carving. No matter it’s simple flowers, or child, people, and angel, our labors make it lively. And also excellent in details processing. Though our price is not the lowest, but we ensure it’s still competitive in the same quality. We look forward to your enquiry so we could have deeper communication.

Q: What’s available payment way?

A: We are able to receive payment through T/T, West Union, PayPal, and L/C. Customers can choose the best convenient way, but T/T is the best common, it saves time and money most. 

Q: May I get one of your price list?

A: Due to the prices are depended on Material, Size, Quantity, even other factors, such as our Stock Holding and Currency Exchange Rate, so we are unable to offer you a complete price list. But we look forward to receiving your enquiry so we can discuss more to better understand your business then offer you suggestions according to your market. We will always adhere to our business concept to create a business environment conducive to repeat long standing business.

Q: May I get free sample?

A: Absolutely you can. The sample is totally free. But you need to prepay the freight, we will deduct the difference once the order is confirmed. 

Q: What’s the transit time?

A: From XIAMEN PORT

To Western Europe: takes about 27 days.(Direct ship)

To Eastern Europe: takes about 28 days.(Direct ship) 

To Western Coast of America: takes about 19 days.

To Eastern Coast of America: takes about 30 days.

To Australia: takes about 2 weeks.

Other destination port, welcome to contact us fur detailed discussion.

Customer's satisfaction is the cornerstone of our continued success.

tombstone, monument, sculpture, kitchen/bathroom countertop, quartz.
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